About

FAQ

• Where is the store based?

  Irvington, NJ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• How are shipping costs calculated?

  Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

• What is Buyer Protection?

  Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

  You are protected when:

  The item you ordered did not arrive within the time promised by the seller.
  The item you received was not as described.
  The item you received that was assured to be genuine was fake.

• Refund

  Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantee that ensure you’ll receive your item on time and as described.

  Our highest priority is to make you happy, so everyone who shops at macenatshop.com receives the following guarantees:

  full refund if you don’t receive your order;
  full refund if your order does not arrive within the guaranteed time (45 business days, not including 2-5 business days processing);
  full or partial refund if the item is not as described;
  Full refunds are not available under the following circumstances:

  Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
  All our products are backed with 60-day money-back guarantee. Just send us a message on Contact Us page or contact us at [email protected], and we will refund the purchase price.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.